Covid-19
At the opening day, all the hotel staff underwent, by an approved microbiology laboratory, a coronavirus molecular test, which was negative for all of them.
Staff - Testing and training
1. All our staff received specific Covid-19 training to follow rules and regulations allowed by local goverment institutions.
2. All our staff submitted to temperature testing before starting service.
3. All our staff provided with self protecting gear.
3.1 Masks
3.2 Gloves
3.3 Screens
4. We provide available hand sanitizer in:
4.1 Staff locker rooms
4.2 Kitchen
4.3 Restaurant back offices
4.4 Bars Back Offices
4.5 Pools service area
4.6 Reception - Lobby area
5. Our hotel has a Staff replacement policy in case one of the staff members gets infected.
6. Hotel has a designated person in charge for hygiene.
7. There is control compliance of our staff to protocols, rules & regulations related to COVID-19 daily
Reception and Concierge
8. We can allow guests to carry their luggage to the rooms, if they decide it.
9. There is suitable reception area to ensure social distancing while check in/ check out. (floor stickers)
10. Screens installed at the reception area are protectived.
11. The capacities and flows in common areas are adapted to ensure social distancing.
11.1 Check in (15:00 h)
11.2 Check Out (11:00 h)
11.3 Information for local Doctor - Pharnacy
11.4 Cretan Medicare Hersonissos = 7 km distance
11.5 University Hospital in Iraklion = 25 km distance
Restaurant
12. We provide alternative solutions to buffets.
12.1 Show cooking
12.1.1 Self service buffet with gloves provided
12.1.2 Individual covered portion Buffet (bread & sweets)
12.1.3 Sneeze guard over food buffets.
13. We serve wine from closed bottles at extra charge.
Kitchen under HACCP restrictions
14. We have addapted our restaurant according to the local regulation.
14.1 Hotel controlling access to the Restaurant:
14.2.1 Limited entry
14.2.2 Scheduled turns per room number
14.2.3 A la carte restaurant MELTEMI is operated with all needed local regulations.
15. Hotel has addapted our Bars according the local regulation.
16. Hotel controlling access to the Bars :
16.1 We ensure social distancing during service.
Swimming pools
17. Our Hotel has adapted swiming pools according the local regulation.
17.1 Hotel has sufficient Sun Beds around the Swiming pools to reflect the occupancy with the new distance regulations.
Guest Hygiene
18. Guests will be provided with self protection gear.
18.1 Hand sanitizer (all common areas)
18.2 Gloves if it is necessary.
18.3 Masks if it is necessary
19. We have applied changes to the air conditioning unit such as:
20. Continuous filter cleaning
21. Air Cleaning
22. Hotel provides in-house medical services against extra charge.
23. Hotel follows procedures and protocols in case of guest infection by Covid-19.
23.1 Guest feeling ill, is kindly requested informed hotel accordingly
Common Areas
24. We have adapted our common areas according the local regulation.
24.1 Gardens
24.2 Lobby
24.3 Mini Club (outdoor)
24.4 Gym
24.5 Wellness Center
24.6 Animation/customer entertainment area
Housekeeping
25. Hotel has adapted our cleaning protocol acording to local legislation.
26. Hotel has adapted our laundry protocol acording to local legislation
27. Guest beach towels will be individually wrapped.
28. Towels will be changed everyday.
29. Rooms will be cleaned everyday
We would like to inform you that we follow all the rules and regulations regarding the disinfection and hygiene of our facilities and we have already received the "Health First" certification from the Greek ministry of Tourism.
Our staff after watching the training program about SARS – COV – 2 of the Medical Department of the University of Crete has been officially certified.
Europa Beach Hotel has been certified from TUV Austria Hellas following the requirements of the COVID SHIELD Certification Project.
